Returns

 

Returns & Exchanges Policy

If you need to return or exchange an item, please review the policy below carefully to ensure your product qualifies.

Return Eligibility

  • All return requests must be made within 30 days of receiving your order.

  • Items must be returned in their original, unused condition, including all original packaging, tags, and accessories.

  • Products showing signs of wear, use, alteration, or damage not caused by shipping will not qualify for a refund or exchange.

Non-Sturdy Brothers Products

  • Any item not branded Sturdy Brothers requires prior return authorization before being shipped back.

  • Unauthorized returns for non-Sturdy Brothers products may be refused or returned to sender.

How to Start a Return or Exchange

  1. Please email customerservice@sturdybrothers.com to request return authorization and instructions.

  2. Once approved, complete the return form and include it inside your return shipment.

  3. Ship the item back according to the instructions provided in your authorization email.

Returns sent without prior authorization (when required) or without the completed return form may delay processing.

Additional Notes

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Refunds will be issued to the original payment method once the item has been received and inspected.

  • Processing times may vary, but refunds are typically completed within several business days after approval.

PLEASE FILL OUT THIS FORM AND ATTACH IT WITH YOUR RETURN SHIPMENT.